Change Management Practice Test 2025 – 400 Free Practice Questions to Pass the Exam

In the context of managing change in roles and resources, the focus typically revolves around how to effectively implement changes in personnel responsibilities and resource allocation within an organization. The correct option reflects an action that does not directly pertain to this specific managerial task.

Conducting customer surveys, while valuable for gathering feedback and assessing customer needs, is not a step that directly addresses the internal changes required in roles and resources. Instead, effective change management in this area would involve planning and holding training to equip employees with necessary skills, assigning ownership for new processes to ensure accountability, and clearly defining new or altered roles so that everyone understands their responsibilities in the context of the change.

In contrast, the other options are core components of the change management process related to internal structure and resource deployment, making the selected option the one that stands out as unrelated.